United Kingdom rules for using Sweety Win Casino

By creating an account and accessing the platform, you agree to these general terms and conditions and any game rules, betting rules, bonus terms, and policies referenced here. You also agree to any house rules displayed for a particular event or game.

Eligibility and registration

• You must be at least 18 years old.
• Access is intended for customers located in Great Britain. Users in Northern Ireland, the Channel Islands or the Isle of Man may be subject to different legal restrictions and services may be limited or unavailable.
• One account per person, household, payment instrument and device is permitted. Duplicate accounts may be closed and balances managed in line with these terms.

Changes to these terms

• Terms may be updated to reflect legal or regulatory requirements or to improve clarity.
• Material changes will be notified by onsite notice and, where appropriate, by email before they take effect.

Proper platform use

• You agree to use the services for lawful betting and gaming only, not for arbitrage, trading, bots, scraping, collusion or fraud.
• Passwords and two-factor authentication are your responsibility. Activity under your credentials is deemed authorised by you unless reported to us promptly.

Content and intellectual property

• All site content, odds displays, product names and software are protected by intellectual property rights. Personal, non-commercial use is allowed; reproduction or scraping is prohibited.

Liability

• Service interruptions, human error and third-party failures may occur. To the extent permitted by law, liability for indirect or consequential loss is excluded.
• Nothing in these terms limits liability for fraud or for death or personal injury caused by negligence.

Conflicts and priority

• If there is a conflict between these general terms and specific game or bonus rules, the specific rules for that product apply.

These general rules apply to bets placed on games and, where offered, sports betting markets. Additional game rules or event-specific terms may also apply.

Eligibility to place a bet

• Only verified customers who meet age and location requirements may bet.
• You must have sufficient cleared funds in your account or an active bonus balance that permits the bet type.

Bet acceptance

• A bet is accepted when it appears in your bet history with a unique reference and timestamp.
• Pre-match and in-play bets are settled based on the official result or governing body declaration.
• Obvious pricing or odds errors may lead to correction or voiding of affected selections in line with our palpable error policy.

Minimum and maximum stakes

• Minimum and maximum stake limits apply and are displayed on the bet slip or game interface.
• Account-specific limits may be applied for responsible gambling, risk management or legal reasons.

Settlement and calculation of wins and losses

• Winnings are calculated using the odds shown on the accepted bet and your stake, less any applicable deductions stated in the market rules.
• For accumulator bets, returns depend on all selections as per the bet type.
• For casino games, outcomes are determined by a certified RNG or live table result. Malfunction voids all pays and plays for the affected game round.

Betting restrictions

• We may restrict bet types, close markets, suspend betting, or limit stakes before or during an event.
• Self-exclusion or account limits will prevent bets that exceed your set controls.

Cancellations, voids and abandoned events

• Bets cannot be cancelled by you after acceptance.
• If an event is postponed, abandoned or settled in error, settlement follows the relevant market rules. Where rules do not cover a scenario, bets may be void.

Bonuses and wagering

• Use of bonuses is subject to specific bonus terms, including any staking restrictions or wagering requirements. Bonus funds may not be used on certain markets or games.

The cashier provides current payment options, limits and timeframes. Some methods may be unavailable due to legal, security or verification requirements.

Funding your account

• Accepted deposit methods can include debit cards issued in the United Kingdom, bank transfer, approved e-wallets and open banking. Credit cards are not permitted for gambling in Great Britain.
• Minimum and maximum deposit limits apply per method and per account. Method availability can depend on verification status.
• Third-party or commercial payments are not allowed. The payment method must be in your name.

Withdrawals

• Withdrawals are, where possible, made back to the original funding method under a closed-loop policy.
• Internal processing normally occurs within a reasonable period after your request. Banking or e-wallet timeframes vary by provider.
• We may pause withdrawals while identity, affordability or source of funds checks are completed under AML requirements.

Fees and currency

• Standard deposits and withdrawals are not subject to platform fees unless stated in the cashier. Your bank or payment provider may apply their own charges or currency conversion costs.

Security and verification (KYC/AML)

• You agree to provide accurate information at registration and upon request, including photo ID, proof of address and source of funds.
• Failure to complete verification may lead to limits on deposits, betting and withdrawals.

Transaction restrictions and cancellations

• We may set daily, weekly or monthly transaction caps for responsible gambling or risk control.
• A pending withdrawal can be cancelled by you only until we begin processing. After that point, it will be paid or declined according to these rules.
• Suspected fraudulent or unauthorised transactions may be reversed, frozen or reported to relevant authorities.

Gambling should be enjoyable and controlled. The following tools and services support safer play and help manage your account activity.

Account-level controls

• Deposit, loss and stake limits that apply across bets and games.
• Time-outs for short breaks and self-exclusion for at least six months.
• Reality checks, session reminders and access to your detailed activity and transaction history to help you read your patterns.

Self-exclusion services

• GAMSTOP self-exclusion for online gambling in Great Britain at gamstop.co.uk. Enrolment prevents registration and use of participating operators.

Support and advice

• National Gambling Helpline: 0808 8020 133, 24/7 via GamCare.
• GambleAware: begambleaware.org for information and signposting to treatment.
• Gordon Moody: gordonmoody.org.uk for residential support.

Bonuses and limits

• Responsible gambling controls override bonus eligibility. Where a limit applies, bets that would exceed it will not be accepted, and bonuses cannot be used to bypass limits.

We operate controls to meet legal obligations under applicable UK law, including customer verification, transaction monitoring and reporting of suspicious activity.

Know Your Customer (KYC)

• Identity, age and address checks are required before you can fully use the services. Enhanced due diligence may be required based on risk, including source of funds or wealth.

Monitoring and detection

• Automated and manual reviews assess deposits, withdrawals, bet patterns and account behaviour.
• Screening against sanctions and politically exposed person lists is performed where required.

Restrictions and reporting

• We may delay, restrict or block transactions and freeze funds while reviews take place.
• Suspicious activity may be reported to the National Crime Agency and other competent authorities. You may not be notified where reporting is prohibited by law.

Consequences of non-compliance

• Failure to provide requested information or engaging in prohibited activity may result in account suspension, closure and forfeiture in accordance with legal requirements and your contract rights.

We process personal data in accordance with UK GDPR and the Data Protection Act 2018.

Data we collect

• Registration and contact details, identity documents and age verification data.
• Payment and transaction data, gameplay logs, bets, device and technical data, IP address, and cookies or similar technologies.
• Responsible gambling and affordability information where required by law.

How we use your data

• To open and manage your account, settle bets, provide customer support and operate the services.
• To meet legal and regulatory duties, including responsible gambling and AML checks.
• To prevent fraud and ensure security, and to improve products and odds presentation.
• Marketing is based on your consent or our legitimate interests, and you can opt out at any time.

Lawful bases and retention

• Contract performance, legal obligation, legitimate interests and consent.
• Data is retained only as long as necessary for these purposes and as required by law and our retention schedule.

Sharing and transfers

• Trusted processors such as payment providers, KYC/AML partners, IT service vendors, dispute resolution bodies and regulators may receive data under contract.
• International transfers use appropriate safeguards, such as standard contractual clauses.

Your rights

• Access, rectification, erasure, restriction, portability and objection.
• Withdraw consent where processing is based on consent.
• Complain to the Information Commissioner’s Office at ico.org.uk if you believe your rights have been infringed.

We use technical and organisational measures designed to protect your information, your bets and your funds.

Technical safeguards

• Transport Layer Security encrypts data in transit; sensitive data is encrypted at rest.
• Passwords are stored using strong hashing. Two-factor authentication is available for enhanced account protection.
• Firewalls, intrusion detection, anti-DDoS and continuous monitoring protect core services.

Organisational measures

• Access to systems is role-based and audited. Staff receive security and data protection training.
• Regular vulnerability assessments and independent testing help maintain platform integrity.

Your responsibilities

• Keep login details confidential, enable two-factor authentication, log out after use and secure your devices.
• Notify us immediately if you suspect unauthorised use of your account so we can protect your rights and funds.